You can return the product within 14 days of the day you receive it, without giving any reason; for orders delivered in several parts, the period starts when the last part is delivered, and you can also withdraw before delivery. You create your request under
My Account > My Orders > Return request. Boxed products are collected from your address by a HepsiJET courier on the day you choose; for products we assembled, our team calls you within 1 business day to arrange a disassembly appointment, then dismantles and collects the product on site. We do not charge you for disassembly, transport or shipping. Within 14 days at the latest after the product is handed over to the courier or our team, the amount you paid (including the shipping fee if you return the entire order) is refunded to the same payment method; for bank transfer/EFT payments we will ask for your IBAN. For an exchange, you can return the product and place a new order. Choosing a standard finish colour, a standard size or removing pieces from a set does not affect your right of return; the exception applies only to orders made at your written request in a non-catalogue size, colour or fabric, and this is confirmed separately in writing before the order. Details:
Returns & Exchange.