Help Centre
Have a question?
The most common questions are below. If you can't find your answer, write to us from the contact page — we reply the same business day.
Order Tracking
You can see your order status instantly in My Orders in your account. For a quick lookup, enter your order number and the email address used on the order:
Frequently Asked Questions
How long does shipping take, and what does it cost?
Delivery takes 15-20 business days. Shipping is free on orders of ₺40.000 and above; on smaller orders, shipping is calculated at %10 of the order total. Products ship in protective packaging.
Do products arrive assembled?
Our expert team assembles your executive desk sets; assembly is free on orders of ₺40.000 and over. Chairs arrive partly assembled; with the guide in the box, setup takes 10-15 minutes and needs a single tool (included).
What are the return conditions?
You have an unconditional right of return within 14 days of delivery. Details: Returns & Exchange.
What does the warranty cover?
All products carry a 2-year warranty including mechanism, gas lift and frame. To make a claim, just contact us with your order number.
Which payment methods are accepted?
We currently accept payment by bank transfer/EFT. Secure credit card payment is coming very soon.
Do you issue invoices? Can I buy for my company?
An invoice is issued for every order. For bulk and project-based purchases, via the contact form request a quote.
Are the colours as they appear on screen?
Photos are shot in-studio without colour correction; still, small tone differences may occur depending on screen calibration. For a colour you're unsure about, write to us and we'll send a real photo.